Three-dimensional perspective of organization’s process maturity towards company`s exploration and exploitation : a research study

Abstract

Purpose: The main goal of this paper is to present research results of organization’s process maturity in terms of shaping of exploration and exploitation activities. Survey covers 400 Polish medium and large companies functioning during period of 2015-2017. Design/Methodology/Approach: In literature there are numerous propositions of organizational process maturity. Major part of them based on attributes-oriented models like CMM, CMMI, PEMM, D.M. Fisher or Gartner. Findings: Based on this framework and carried out research some conclusions can be formulated. Surveyed companies have an average value of process maturity of 5.82 (on a scale of 3-15), which ultimately translated into achievement of the second of the five levels of process maturity, i.e. “process definition”. The values achieved by respective dimensions can be considered relatively low, although similar to each other the strategic dimension of maturity was estimated at 2.03, the operational dimension of maturity at 1.86, and the process maturity effects at 1.93 (on a scale of 1-5). All of the dimensions have positive correlation on both exploration and exploitation activities with exception of the strategic dimension. Practical Implications: This paper is intended for researchers and managers dealing with concept of operationalization of business process maturity, especially in managerial perspective, that set a new challenge as well as unfold new opportunities of utilization for this phenomenon. Originality/Value: The article explores an original concept based on managerial approach of implementing organization’s process maturity. It consists of three logical bonded aspects characterizing this phenomenon strategic dimension, operational dimension, and effects.