Determinants of the success of an outsourcing project in the field of IT separations : the experience of companies in the Silesian Voivodeship

Abstract

PURPOSE: The aim of the article is to present the experience of Silesian companies from the SME sector in the aspect of the conditions for the success of the outsourcing project in the field of IT separation.

DESIGN/METHODOLOGY/APPROACH: The article presents the results of research on a group of one hundred companies from the Silesian Voivodeship. The research was conducted over the course of March and April 2020. During this period, a questionnaire was sent to respondents, in accordance with the CAWI technique standards. In order to verify the hypothesis, the independence test χ2 was used.

FINDINGS: It has been shown that the scope of satisfaction from cooperation with an external company and the benefits of IT outsourcing depend on the diligence of project preparation and the quality of outsourcing relationship management.

PRACTICAL IMPLICATIONS: Companies that will be satisfied with cooperation with an outsourcing partner will also properly plan the project implementation process. This, in turn, will translate into an efficient flow of information between project participants. The research results reflected here can benefit both incubator business workers, researchers and entrepreneurial teachers and become an inspiration for further analysis and extended research on this problem.

ORIGINALITY/VALUE: The originality of the conducted research lies in the presentation of the relationship between the two parameters using the independence test χ2 . These dependencies are based on relationships between several variables, among them, scope of satisfaction, outsourcing cooperation, profitability, degree of satisfaction.