The aim of this course is to identify the personal reactions to conflict, our role in a conflict situation at the workplace and how we can manage our role within conflict to elicit the most positive outcome. This training course is aimed at staff in managerial roles including Deans, Directors, Heads of Department, Faculty Managers and Senior Management.
The training course will focus on the following specific areas of growth pertaining to effective conflict management:
- emotional reactions to conflict
- conflict within teams
- the positive power of conflict
Course structure
In order to address the specific areas of growth pertaining to effective conflict management, the following 7 areas will be addressed:
- Building bridges or barriers? Including conflict starters and barrier words
- The art of perspective taking in resolving conflict situations
- Intent and impact - assertiveness in conflict situations
- Conflict cycle in team development
- Managing emotions in conflict situations
- The six-step process for conflict resolution
- Working with the 5 conflict management styles - role-specific case study scenarios
Dates
Tuesday 29 Oct or
Thursday 31 Oct or
Tuesday 12 Nov or
Thursday 14 Nov
Time
08:30 - 12:30
Trainers
Qualified trainers from Psypotential
Target audience
Employees in managerial roles
(To register for this training course first choose the area 'Leadership Skills'; then 'Conflict Management')