Browsing by Author Pitt, Leyland F.

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Issue DateTitleAuthor(s)
1995Are there excellent service firms, and do they perform well?Caruana, Albert; Pitt, Leyland F.; Morris, Michael H.
2009Differentiation and silver medal winner effectsCaruana, Albert; Pitt, Leyland F.; Berthon, Pierre; Page, Michael
2010Do b2b bloggers believe blogs? PR insights on blogger skepticismvan Heerden, Gene; Salehi-Sangari, Esmail; Pitt, Leyland F.; Caruana, Albert
2015Does objective and subjective knowledge vary between opinion leaders and opinion seekers? Implications for wine marketingVigar-Ellis, Debbie; Pitt, Leyland F.; Caruana, Albert
2012The effect of behavioural activation and inhibition on CRM adoptionVella, Joseph; Caruana, Albert; Pitt, Leyland F.
2014Elements of a talent strategy for effective relationship building : a study among bank sales and service providersVella, Joseph; Caruana, Albert; Pitt, Leyland F.
1999Excellence-market orientation link : some consequences for service firmsCaruana, Albert; Pitt, Leyland F.; Berthon, Pierre
2005The formation of a ‘high price - high quality’ inferential belief : a study among young buyers of mobile phones and notebooksTsao, Hsiu-Yuan; Pitt, Leyland F.; Caruana, Albert
2006Global alliance networks : a comparison of biotech SMEs in Sweden and Australiavan der Merwe, Rian; Berthon, Pierre; Salehi-Sangari, Esmail; Caruana, Albert; Pitt, Leyland F.
2011How readable are mission statements? An exploratory studySattari, Setayesh; Pitt, Leyland F.; Caruana, Albert
2015The impact of country connectedness and cultural values on the equity of a country’s workforce : a cross-country investigationDesAutels, Philip; Berthon, Pierre; Caruana, Albert; Pitt, Leyland F.
2003Industrial marketing and the internet : framework for assessing communication strategiesKrepapa, Areti; Berthon, Pierre; Pitt, Leyland F.; Caruana, Albert
1997Intqual - an internal measure of service quality and the link between service quality and business performanceCaruana, Albert; Pitt, Leyland F.
2015Knowledge effects on the exploratory acquisition of wineVigar-Ellis, Debbie; Caruana, Albert; Pitt, Leyland F.
1996Market orientation and business performance : some European evidencePitt, Leyland F.; Caruana, Albert; Berthon, Pierre
2003The market orientation-performance link : the role of service reliabilityCaruana, Albert; Pitt, Leyland F.; Ewing, Michael T.
2009Online communication of brand personalityAnkomah Opoku, Robert; Caruana, Albert; Pitt, Leyland F.; Berthon, Pierre; Wahlstrom, Asa; Nel, Deon
2013Organizational commitment and users’ perception of ease of use : a study among bank managersVella, Joseph; Caruana, Albert; Pitt, Leyland F.
2012Perceived performance, equity sensitivity and organisational commitment among bank managersVella, Joseph; Caruana, Albert; Pitt, Leyland F.
2007Psychometric properties of the brand personality scale : evidence from a business schoolCaruana, Albert; Berthon, Pierre; Pitt, Leyland F.; Berthon, Jean-Paul