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Browsing by Author Pitt, Leyland F.
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Showing results 1 to 20 of 29
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Issue Date
Title
Author(s)
1995
Are there excellent service firms, and do they perform well?
Caruana, Albert
;
Pitt, Leyland F.
;
Morris, Michael H.
1996
An assessment of the dimensions and the stability of items in the markor scale
Caruana, Albert
;
Pitt, Leyland F.
;
Money, Arthur H.
2009
Differentiation and silver medal winner effects
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre
;
Page, Michael
2010
Do b2b bloggers believe blogs? PR insights on blogger skepticism
van Heerden, Gene
;
Salehi-Sangari, Esmail
;
Pitt, Leyland F.
;
Caruana, Albert
2015
Does objective and subjective knowledge vary between opinion leaders and opinion seekers? Implications for wine marketing
Vigar-Ellis, Debbie
;
Pitt, Leyland F.
;
Caruana, Albert
2012
The effect of behavioural activation and inhibition on CRM adoption
Vella, Joseph M.
;
Caruana, Albert
;
Pitt, Leyland F.
2014
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Joseph M.
;
Caruana, Albert
;
Pitt, Leyland F.
1994
Excellence, market orientation, some aspects of service quality and their effect on performance in service companies : propositions and a model
Caruana, Albert
;
Pitt, Leyland F.
1999
Excellence-market orientation link : some consequences for service firms
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre
2005
The formation of a ‘high price - high quality’ inferential belief : a study among young buyers of mobile phones and notebooks
Tsao, Hsiu-Yuan
;
Pitt, Leyland F.
;
Caruana, Albert
2006
Global alliance networks : a comparison of biotech SMEs in Sweden and Australia
van der Merwe, Rian
;
Berthon, Pierre
;
Salehi-Sangari, Esmail
;
Caruana, Albert
;
Pitt, Leyland F.
2011
How readable are mission statements? An exploratory study
Sattari, Setayesh
;
Pitt, Leyland F.
;
Caruana, Albert
2015
The impact of country connectedness and cultural values on the equity of a country’s workforce : a cross-country investigation
DesAutels, Philip
;
Berthon, Pierre
;
Caruana, Albert
;
Pitt, Leyland F.
2003
Industrial marketing and the internet : framework for assessing communication strategies
Krepapa, Areti
;
Berthon, Pierre
;
Pitt, Leyland F.
;
Caruana, Albert
1997
Intqual - an internal measure of service quality and the link between service quality and business performance
Caruana, Albert
;
Pitt, Leyland F.
2015
Knowledge effects on the exploratory acquisition of wine
Vigar-Ellis, Debbie
;
Caruana, Albert
;
Pitt, Leyland F.
1994
Managing customer expectations of service quality : does it make a difference?
Caruana, Albert
;
Pitt, Leyland F.
;
Money, Arthur H.
1996
Market orientation and business performance : some European evidence
Pitt, Leyland F.
;
Caruana, Albert
;
Berthon, Pierre
2003
The market orientation-performance link : the role of service reliability
Caruana, Albert
;
Pitt, Leyland F.
;
Ewing, Michael T.
2009
Online communication of brand personality
Ankomah Opoku, Robert
;
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre
;
Wahlstrom, Asa
;
Nel, Deon