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https://www.um.edu.mt/library/oar/handle/123456789/134613| Title: | The relationship between expatriates’ service competencies and service quality within the food & beverage service department |
| Authors: | Geronomi, Charlotte |
| Keywords: | Hospitality industry -- Employees -- Malta Foreign workers -- Malta Food service employees -- Malta Hospitality industry -- Customer services -- Malta Food service -- Quality control |
| Issue Date: | 2021 |
| Publisher: | Institute of Tourism Studies (Malta) |
| Citation: | Geronomi, C. (2021). The relationship between expatriates’ service competencies and service quality within the Food & Beverage service department. Futouristic, 2, 26-34. |
| Abstract: | Along the years, Malta’s hospitality industry has managed to reinvent itself through the evolvement and diversification of tourism services (Alosio & Fenech, 2017). During the past decade, Malta’s tourism industry returned to strong growth, thus increasing hotel investment through the refurbishment, or upgrading of hotels to attain a higher star classification, the opening of international restaurant chains and the transformation of old town houses into boutique hotels to offer higher quality standards (Times of Malta, 2018; Zammit, 2018). [excerpt] |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/134613 |
| Appears in Collections: | Futouristic, Issue 2 |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| The_relationship_between_expatriates_service_competencies_and_service_quality_within_the_Food_&_Beverage_service_department(2021).pdf | 2.97 MB | Adobe PDF | View/Open |
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