Boosting the attractiveness of flights by implementing food allergy and intolerance strategies on board an aircraft

Abstract

This dissertation by Martina Sambugaro, submitted in May 2024, investigates the possibility of “Boosting the attractiveness of flights by implementing food allergy and intolerance strategies on board an aircraft”. The study aims to identify ways that airlines can better accommodate passengers with food allergies and intolerances, thereby increasing customer satisfaction and making air travel more appealing. The dissertation specifically focuses on reactions to peanuts, eggs, gluten, and lactose, as they are among the most common food allergens. The research is intended to benefit airports, airlines, researchers, and passengers by promoting a better understanding of the subject and providing practical strategies. [excerpt]