The effects of total quality management practices on firm’s performance

Abstract

Purpose: This research paper investigated the effects of Total Quality Management practices on different performance measures across firms in the United States. Design/Methodology/Approach: The paper used a cross-sectional survey methodology, and the uniting of the sample was indicated as a plant level. The sample for the study was selected from the members of the United States' top 100 best employers' companies. Two hundred forty-two questionnaires were obtained from the respondents, which was about 56% response rate. Exploratory analysis and regression analysis were then performed in the data. Findings: The study found that different Total Quality Management practices significantly affect a firm's performance outcomes. Results also revealed a need for firms to improve the Total Quality Management practices' involvement, enhance their structure, and provide the necessary resources to the employees to improve service delivery. Practical Implications: The research results may be useful in economic practice to increase the effectiveness of productive employment and to improve service delivery. Originality/Value: The original contribution of the paper is the clear identification of the positive relationship between Total Quality Management and the analyzed performance measures based on a set of different statistical analysis.