Student feedback is crucial for maintaining and improving the quality of education at the University of Malta. By sharing your experiences and opinions, you help shape the future of your programmes. Your feedback ensures that the University continuously enhances its offerings, making your educational experience even better. 

Your voice matters—participate and make a difference!

Ways on how to provide anonymous feedback:

• Provide your feedback by filling in the relevant questionnaires that you receive;
• Contribute as student representatives on the Board of your Faculty, Institute, Centre or School (FICS) and/or your programme’s Board of Studies;
• Participate in Periodic Programme Reviews (PPRs) by attending feedback sessions which are organised by other students;
• Send any positive or negative learning experiences to quality@um.edu.mt.

Student engagement in quality assurance procedures is an integral aspect of the quality culture of the University. The links below provide opportunities for students to be actively involved in enhancing the quality of programme learning, teaching and assessment and outcomes: 

• Student feedback to courses
• Kunsill Studenti Universitarji (KSU)
• Student societies

Students for Quality Assurance (S4QA) is an initiative launched by the Quality Assurance Committee (QAC) in October 2024. It aims to build a growing community of students who are keen to contribute to the University’s quality assurance initiatives and foster a strong culture of quality across the institution.

At present, participating students are mainly involved in the Periodic Programme Review (PPR) process. As part of this, S4QA members are assigned to Internal Quality Review (IQR) panels, where they help review and evaluate academic programmes.

Each year in October, a call for expressions of interest is published on Newspoint inviting students to join S4QA. Interested students may also register their interest at any time by sending an email to qac@um.edu.mt with the subject line “Student Representatives on IQR Panels”, including:

• Full name and surname
• Current programme of study
• Contact number

By joining S4QA, students play an active role in the continuous enhancement of quality standards at UM, while also gaining valuable experience that strengthens their CV. Participants who successfully contribute to the initiative will receive formal recognition through the DegreePlus study-unit DGP0010, which will appear on their official transcript as acknowledgement of their contribution.

The role of the student representatives

Student representatives are the link between students and the University.

Student representatives on Council, Senate, Boards of the Faculties, Institutes, Centres and Schools and students participating in Senate-recognised student societies at the University of Malta are committed to:

• make a difference
• achieve change
• improve the students’ experience on campus.

Student representatives are normally elected by the student body through an election. Elections for this role takes place every March and November of the new academic year.

More information regarding student representatives is available here. If you require assistance from a student representative within your course, you can find the relevant student representative here.

PSY2650 - Student Representation at University

UM offers the PSY2650 study-unit to provide students with the opportunity to participate in the University's administrative and academic affairs, or in the organisation of activities carried out by student societies, to reflect on that participation and the consequent
learning as well as develop their interpersonal and group skills.

For more information regarding student representatives, their role and the election process, one can contact Dr Carmen Mangion (Deputy Registrar, Administration Building Room 209), or send an email on student-reps.registrar@um.edu.mt.

At the University, there are many support services available to help you succeed both academically and personally. These services include help with coursework, mental health counselling, career advice, academic advising, and more. Whether you are looking for study resources, need assistance with managing stress, or want guidance on your career path, the University is here to support you. Do not hesitate to reach out; using these services can make a big difference in your university experience!

A list of all student support services at UM is available here.

The University of Malta Student Charter sets out the values, principles, and expectations that guide the relationship between the University and its students. It outlines the rights and responsibilities of all members of the University community, fostering an environment of mutual respect, academic integrity, and personal growth. The Charter serves as a foundation for collaboration, ensuring that every student can engage fully in academic life, benefit from a supportive learning experience, and contribute positively to the University’s vibrant and inclusive community.

If a student needs assistance or wishes to submit a complaint, there are a number of ways through which this may be tackled.

a) Faculties, Institutes, Centres and Schools (FICS)

The first point of contact for resolving an issue is within the respective FICS. Each FICS has a main webpage that offers an official focal point for its online presence. Students may find their specific FICS by accessing the respective pages for Faculties, Institutes, Centres and Schools. 

1. Academic and administrative staff within FICS: matters related to timetabling, scheduling logistical aspects, lecture content, assignments, and general administrative issues may be referred to individual members of staff. Contact details for all UM staff members are available through the Staff Directory.
2. Head of Department: if an issue is not resolved by a member of staff, students may resort to their Head of Department, who can better address problems related to the programme or individual study-units, as well as cases of unfair treatment in an assessment.
3. Dean or Director: as the academic head of a FICS, the Dean or Director can better address matters relating to the overall programme, the treatment of students, and any decisions affecting the continuation of a programme -  especially if it is inter-departmental or involves more than one academic area.
4. Student Representatives on Boards: Each FICS must have student representatives on its Board, as well as on each individual Board of Studies. These student representatives ensure that the interests of all students are formally represented and safeguarded during Board meetings. In the case of Faculties, student representatives are generally listed in the Student resources section of the respective Faculty webpage. 

b) Office of the Academic Registrar and KSU

Beyond the respective FICS, students may wish to resort to the below to address issues that they may encounter throughout their academic journey: 

1. Office of the Academic Registrar: issues regarding progression, assessment conditions, regulations and administrative processes that may be affecting one’s studies can be brought to the attention of the Office of the Academic Registrar by email to academicregistrar@um.edu.mt.
2. Kunsill Studenti Universitarji (KSU): students may submit their complaints to KSU, depending on their classification:

• • Course related: Academic complaints regarding one’s programme or studies may be submitted through the online complaint form or through the myKSU app. Alternatively, students can directly email the KSU’s Education Officer on education@ksu.org.mt. 
  • Personal issue: Complaints relating to  personal issues may also be submitted through the online complaint form or through the myKSU app. Students can also send their complaint by email to studentaffairs@ksu.org.mt. 

c) Other services

Request a Revision of Paper for Assessments

For assessments where a revision of paper is possible, students are able to apply for a revision of paper after the result is published on eSIMS. Requests for revisions of paper must be submitted online through eSIMS within one week from the publication of the component’s result.

Appeal for decisions of the Assessment Disciplinary Board

Students who have been accused of a breach of the University Assessment Regulations by the University Assessment Disciplinary Board may appeal to the University Assessment Appellate Board. An appeal is sent to the Secretary of the University Assessment Appellate Board by email to appellate.board@um.edu.mt by not later than fifteen working days from the notification of the decision of the University Assessment Disciplinary Board.

Submit a complaint regarding harassment or bullying 

The University of Malta is dedicated to fostering an environment free from discrimination, ensuring that all students and staff are treated with dignity and respect. UM takes allegations of harassment and sexual misconduct very seriously and may implement measures, including disciplinary actions, in response.

Further information and instructions on how to report any kind of harassment can be found found through the below resources:

• Useful Tools and Resources published by the Equity Office 
• Harassment and Bullying services 
• UM’s Sexual Harassment Policy