IT Services manages the wireless network within the University of Malta. UM staff, students and visitors can connect their devices to the campus network to get access to:
the Internet and information available on the University Intranet, including the Library e-journals, eSIMS and VLE
UM email and services available through Google Workspace for Education
IT Services printing facilities.
The wireless network service is available throughout the University of Malta campuses and locations, including the Junior College.
Departments are invited to propose locations within their respective buildings that could be better equipped with wireless access points. Requests should be made through the Head of Department using the Self-Service Portal.
The University of Malta is a participating institution in the eduroam Wi-Fi service. eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community.
eduroam allows:
staff and students to use their UM IT Account to access the Internet from their device when visiting other eduroam participating institutions. This is particularly useful when staff and students attend events or participate in exchange programmes (e.g. Erasmus+) at these institutions. Some institutions may restrict what is available through eduroam. Students and staff are encouraged to check the website of the institution for details of what services are made available.
visitors from eduroam participating institutions to connect to the UM wireless network using the IT account of their home institution. Visitors do not need to be provided with IT guest accounts to be able to connect to the wireless network.
Note: You will require an Internet connection (e.g. home Internet or mobile data on the smartphone) in order to download the eduroam CAT tool as described in the steps below.
Returning staff and students:
Ensure eduroam is not already saved on your device. The steps below may differ depending on your model and version.
Go to the Android Settings.
Tap Wi-Fi.
Tap More settings.
Tap Saved networks.
Select eduroam if it is in the list and tap Forget, otherwise continue with the next steps.
Provide the location - Malta and tap L-Università ta' Malta.
Tap Next.
When prompted, enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding password.
Tap connect to network.
Tap Allow and Save.
Your device will automatically connect to the eduroam network when in range.
Note: You will require an Internet connection (e.g. home Internet or mobile data on the smartphone) in order to download the eduroam CAT tool as described in the steps below.
Tap the download your eduroam installer button, you will be requested to Allow the download of a configuration profile.
Go to Settings and at the top there will be a notification Profile Downloaded. Tap it and follow the onscreen instructions. Note - during this process you may receive a warning prior to installing a certificate. Tap Install to proceed.
When prompted, enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding password.
Your device will automatically connect to the eduroam network when in range.
Note: You will require an Internet connection (e.g. home Internet or mobile data on the smartphone) in order to download the eduroam CAT tool as described in the steps below.
Run the installer and enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding password.
Your device will automatically connect to the eduroam network when in range. If your device does not connect you may need to click on eduroam from the list of wireless networks and re-enter your credentials to connect.
Note: You will require an Internet connection (e.g. home Internet or mobile data on the smartphone) in order to download the eduroam CAT tool as described in the steps below.
Click the Apple icon and go to System Preferences.
Click Profiles and Install.
When prompted, enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding password.
Your device will automatically connect to the eduroam network when in range.If your device does not connect you may need to click on eduroam from the list of wireless networks and re-enter your credentials to connect.
Note: You will require an Internet connection (e.g. home Internet or mobile data on the smartphone) in order to download the eduroam CAT tool as described in the steps below.
Navigate to the ONC file just downloaded and select it.
Click OK to import it.
If prompted to select your institution, from the Home Institution list, select University of Malta.
When prompted, enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding password.
Your device will automatically connect to the eduroam network when in range.
Visitors can use the eduroam UM wireless network with no further configuration if their home organisation uses eduroam as well. IT Services recommends that visitors have their devices configured for eduroam use and tested at their home institution before arriving at the University of Malta.
Any queries or problems regarding laptop or mobile device set up for eduroam should be referred to their home institution's IT Support.
Visitors with a guest UM IT Account can connect to the University wireless network through the browser-based service. Once connected, they are required to launch their web browser, choose the visitor option, and authenticate using the provided username and password.
UM staff may submit a request using the Self-Service Portal for temporary wireless accounts for visitors who do not have eduroam, indicating the duration of the visitors' stay. Temporary wireless accounts may be issued for one day, seven days, or fourteen days.
These temporary wireless accounts are not intended for events such as conferences etc. Requests for wireless accounts for events should be directed to the Conferences and Events Unit.
A number of eduroam connection problems can be resolved by removing the eduroam network settings from your device and then setting it up again. Please refer to the list below for platform-specific guides.
Windows 8.x, Windows 10 & Mac OS
Follow the instructions on how to connect your device again to refresh the connection settings.
Android - You will require an Internet connection.
Open the eduroam CAT application.
Tap PROFILES.
Tap Remove Profile.
Tap Yes.
Close and reopen application.
Tap University of Malta.
Tap Install.
Tap Yes.
When prompted, enter your University or Junior College email address (@um.edu.mt or @jc.um.edu.mt) as the username and your corresponding University or Junior College email password.
Tap Install.
Your device will automatically connect to the eduroam network when in range.
iPhone and iPad - You will require an alternative Internet connection.
Go to Settings.
Tap General.
Tap Profile (may need to scroll down).
Tap the eduroam configuration profile.
Tap Remove Profile (may require device password).
Confirm by tapping Remove.
Follow the instructions on how to connect your device again.
