Request help

You can find advice on common IT-related issues in the Knowledge Base section in the Self-Service Portal. If you require further help, you can submit a request through the Self-Service Portal.

Unable to access your account?

If you do not have a UM IT Account or cannot access the Self-Service Portal, you can submit a request using the enquiry form. This form should be used for IT support requests only.

After you submit a request through the enquiry form, you will receive an automated email with a unique ticket number for your IT support request.

Live Chat support is available Monday to Friday from 08:00 till 17:00 excluding public holidays. 

Alternatively, you may call one of our IT Service Desks:

  • Mainsite IT Services: +356 2340 4112
    • press 1 for IT Service Desk
    • press 2 for AV support in lecture rooms
    • press 3 for VLE and Turnitin support
  • Mater Dei Hospital: +356 2340 1112
  • Junior College: +356 2590 7112


The IT Service Desks operate during these hours.

IT Services offers remote assistance with the aid of a remote support tool. This will enable us to connect directly to your computer and provide real-time support. Computers managed by IT Services (corporate) already have this software. For other computers, you will be required to download the TeamViewer client for Windows or Mac.

You can find advice on common IT-related issues in the Knowledge Base section in the Self-Service Portal. If you require further help, you can submit a request through the Self-Service Portal.

If you need face-to-face help, please visit one of our IT Service Desks at Msida Campus, Mater Dei and Junior College. Please refer to the Advice and guidelines to staff and students: towards achieving some degree of normalcy


https://www.um.edu.mt/itservices/help/