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IT Service Desk

The IT Service Desk is the primary point of contact for UM staff and students to report IT-related issues and to seek further information about our services.

IT Services uses UniDesk to manage IT requests and fault reports.

How to contact the IT Service Desk

A. Self-Service Portal (UM members) or IT Services Enquiry Form (Non-UM members)

University members Non-University members

Video: Using the Self-Service Portal

University members: Self-Service Portal (requires UM IT Account)

If you have a UM IT Account, please use the UniDesk Self-Service Portal to:

  1. view self-help resources in the Knowledge Base to find solutions for common issues
  2. submit an IT support request
  3. track the progress of your request/s
  4. modify and update information in previously logged request/s
  5. give feedback on how your request was handled. 

Non-University members: IT Services Enquiry Form

If you cannot access the Self-Service Portal, you can submit a request through the enquiry form. This enquiry form should be used for IT support requests only.

Using any of the above options will create a ticket in UniDesk and you will receive an automated email with a unique ticket number for your IT support request.

B. Call the IT Service Desk

Call one of our IT Service Desks:

  • Mainsite IT Services: +356 2340 4112 (press '1' for helpdesk, '2' for AV support in lecture rooms)
  • Mater Dei Hospital: +356 2340 1112
  • Junior College: +356 2590 7112
  • VLE/Web CMS: +356 2340 4113 

The IT Service Desks operate during these hours.

IT Services offers remote assistance with the aid of a remote support tool. This will enable us to connect directly to your computer and provide real-time support. You will be required to download the TeamViewer client for Windows or Mac for such support.

C. Visit the IT Service Desk

If you need face-to-face help, please visit one of our IT Service Desks at Msida CampusMater Dei and Junior College.

Last Updated: 7 October 2019

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