Location and opening hours

IT Services during Coronavirus (COVID-19) pandemic

IT Services is following the guidelines  issued by the University administration to safeguard students and staff during this difficult period.

All users are request to follow:

  1. the signage at the IT Services Building and at other IT Service Desks at other locations and
  2. the instructions provided by IT Services staff.

Staff and students are required to wear a mask/visor at all times while they are in the IT Services Building. They are also required to wear the coloured wrist band as proof that they have successfully undergone a temperature check.

IT Service Desk

For your safety and that of our staff, visits to the IT Service Desk will be by appointment.

In most cases, our staff are able to provide remote support to help you solve your IT problem. We kindly ask you to follow the guidance to request IT support.

Open access areas

Kindly follow the signage regarding seating arrangements to maintain social distancing.

IT Services Reception

For your safety and that of our staff, we are kindly requesting users to contact IT Services Reception before visiting the Reception desk in person.

IT Service Desk

For your safety and that of our staff, visits to the IT Service Desk will be by appointment. We kindly ask you to follow the guidance to request IT support.

Location

The IT Services building is located near the entrance to Car Park 3 (Campus Map - Location 34).

Opening hours 

IT Services is open from Monday to Friday excluding public holidays, as follows:

1 October 2020 - 9 October 2020

Reception and Helpdesk: 08:00 - 17:00

12 October 2020 - 15 June 2021*

Reception: 08:00 - 17:00
Helpdesk: 08:00 - 18:30
Open access areas: 08:00 - 20:00

*During the Easter recess, Reception, Helpdesk and Open access areas will be open: 08:00 - 16:45.
*Christmas recess opening hours will be provided in due course.

16 June 2021 - 24 September 2021

Reception, Helpdesk and Open access areas: 08:00 - 13:00

IT Services Helpdesk at Mater Dei Hospital services UM students and staff at the Medical School and Faculty of Health Sciences (FHS).

IT Service Desk

For your safety and that of our staff, visits to the IT Service Desk will be by appointment. We kindly ask you to follow the guidance to request IT support.

Location

The IT Service Desk is located at FHS Block A1, Room 22.

Opening hours

The IT Service Desk is open from Monday to Friday excluding public holidays, as follows:

Winter hours: 1 October - 15 June

Helpdesk: 08:00 - 12:30, 13:15 - 16:30
Open access lab: 08:00 - 16:30*

*During particular hours, the lab may be closed due to lecture sessions.

Summer hours: 16 June - 30 September

Helpdesk: 08:00 - 13:00

IT Services Helpdesk at Junior College services students and staff at the Junior College.

IT Service Desk

For your safety and that of our staff, visits to the IT Service Desk will be by appointment. We kindly ask you to follow the guidance to request IT support.

Location

The IT Service Desk is located at Junior College Room C206.

Opening hours

The IT Service Desk is open from Monday to Friday excluding public holidays, as follows:

Winter hours: 1 October - 15 June

Helpdesk: 08:00 - 12:30, 13:15 - 16:45
Open access lab: Closed
JC Library workstations: 07:00 - 16:00

Summer hours: 16 June - 30 September

Helpdesk and Open access lab: 08:00 - 13:00


https://www.um.edu.mt/itservices/openinghours