IT Services

Change or forgotten password

Change or forgotten password

You can change your UM IT Account password in the Manage UM IT Account interface. Note that passwords cannot be changed by IT Services staff.

Passwords should be at least 8 characters long and should include a mix of characters in uppercase and lowercase, as well as numbers. This will make it difficult for others to guess the password.

The new password will be set for all services requiring the use of the UM IT Account.

Do not disclose your UM IT Account password to anyone. In case of doubt, you are strongly advised to change your password.

If you have forgotten your password, you will need to reset your password using the Activate UM IT Account interface. You can sign in with your e-ID account or using an Activation Code.

Students: The activation code is provided in the letter of acceptance sent to all students by the University/Junior College.

Staff: The activation code is provided by the Office for Human Resources Management & Development at the start of employment.

You can find instructions on how to get an activation code in the Get a UM IT account page.

Need help? Contact us.