You can use either any backup devices you may have set up or the backup codes as another form of verification. This can be done by selecting Choose another method to get a verification code.
If you do not have access to these, you need to repeat the account activation process with the aid of the activation code given to you by the HRMD (staff) or found with your acceptance letter (students).
The account activation process will let you change your primary contact number, set up the smartphone authenticator and/or a backup device, and also lets you generate backup codes.
To request a copy of the activation code, students and staff should call personally at IT Services Reception desk to be provided with their activation code. Valid identification (ID Card or Passport) must be presented.
Activation codes and passwords are not sent via email due to security concerns.
Click on the arrowhead found at the top-right of the email
Select either Report Spam or Report Phishing
Difference between spam & phishing
Spam is unsought email, usually from someone trying to sell something. Phishing is an attempt to acquire sensitive information such as login passwords.
Instructions about installing and setting up VPN are available here.
Please note that VPN is available to current staff and students only (Guest accounts are not eligible. If access is required for a guest account, please send an email together with the email address and the reason VPN is required).
Staff who have forgotten their password can reset it by using their personal activation code that was provided to them by the Office for Human Resources Management & Development at the start of their employment. To request a copy of the activation code, staff should call personally at the relevant IT Services Reception desk to be provided with their activation code. Valid identification (ID Card or Passport) must be presented.
Students who have forgotten their password can reset it using the personal activation code indicated on the University acceptance letter they received at the beginning of their course. To request a copy of the activation code, students should call personally at IT Services Reception desk to be provided with their activation code. Valid identification (ID Card or Passport) must be presented.
Activation codes and passwords are not sent via email due to security concerns.
